Frequently asked questions
The doona
What is an Easydoona?
It's a doona and a doona cover in one. The soft outer fabric is stitched to the fill, so there's nothing to take apart and nothing to stuff back in. Put it on the bed, pull it up, done.
Do I need a separate doona cover?
No. It's designed to be used exactly as it is. Adding a cover would make it warmer and defeat the purpose a bit.
What's it made from?
A smooth, soft touch cover sewn to 300 gsm hollow fibre fill. The fill is anchored inside so it stays evenly spread. We list exactly what's inside every product, no surprises.
How warm is it?
The Everyday is a 3 out of 5 on our warmth scale. Light enough for most of the year in most of Australia, cosy enough for a Sydney winter. Check our warmth guide to pick the right one for where you live.
Are pillowcases included?
No, Easydoona is the doona only, so you can keep using your own pillowcases.
Sizing
How do I choose the right size?
Go by your mattress size and check the drop on our size guide. If you share the bed, love extra drape or have a deep mattress or topper, size up.
I got the wrong size. Can I swap?
Yes, size swaps are free during your trial. Send us a message with your order number and the size you need.
Washing and care
How do I wash it?
Gentle cycle at 40 degrees, max 800 spin, mild detergent. Line dry in the shade or tumble dry on low. Wash it once before the first use.
Will it fit in my washing machine?
Every size lists the minimum machine capacity it needs: Single 6 kg, Double 7 kg, Queen 8 kg, King 9 kg, Super King 10 kg. Front loaders work best. Smaller machine? Your local laundromat will do it in one go.
How long does it take to dry?
On a warm day it's usually dry in a couple of hours on the line. In winter, finish it off in the dryer on low.
Delivery
How much is delivery?
Free tracked delivery Australia wide on every Easydoona.
How long will it take?
Orders are packed within 1 to 2 business days. Metro areas usually receive it 2 to 5 business days after dispatch, regional and WA can take a little longer. You'll see a live estimate on every product page.
Where's my order?
As soon as your parcel is on its way you'll get an email with your tracking number. You can also check it on our tracking page.
Part of my order is missing
Bigger orders sometimes travel in more than one parcel, so check each tracking email. Still missing something? Message us and we'll sort it straight away.
Trial, returns and warranty
How does the 100 night trial work?
Use your Easydoona like normal for up to 100 nights. Wash it, sleep in it, live with it. If you're not happy, contact us and we'll arrange the return and a refund to your original payment method.
Can I return it if I've opened it?
Yes. You can't judge a doona in its bag, so opened and slept in is completely fine during the trial.
What if it arrives faulty?
Send us a photo and your order number and we'll replace it, no need to wait. You're also covered by our 2 year warranty and your rights under Australian Consumer Law.
Orders and payment
How can I pay?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay (4 interest free payments).
Can I change or cancel my order?
Message us as soon as possible. If it hasn't been packed yet, we'll happily change or cancel it.
Can't find your answer? Message our team, we reply within one business day.